User questions

  • Who is Youw8 aimed at?

    Youw8 is meant for everyone, no matter what your health-related goals are! By keeping track of your body weight, BMI and energy balance you can obtain practically any goal!

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  • Why should I use Youw8?

    Youw8 is meant for everyone who wants to live full, healthy life. It offers you a growing awareness of your body weight and your BMI, as well as being a guide on your journey towards obtaining - and keeping - the body you want! It offers you full control, and also presents you the option of professional assistance!

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  • What is the best time to weight myself?

    We advise to always use the scale under the same circumstances, once or twice a week. Measure yourself in the mornings, preferably without clothes, when you have been rested, are not dehydrated, and after you have just used the lavatory. The most important aspect of measuring, is to measure the developments over a larger period of time. 

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  • What does the flashing envelope in the right hand corner mean?

    if the envelope in the right hand corner is winking, this can mean the following:
    - you have an unanswered buddy request
    - measurements have been registered that deviate too much, and therefore could not have been assigned to a profile. You can either assign these measurements to an account or delete them altogether. 

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  • Can children use the Youw8 scales?

    Children may also use the Youw8 scales, but only to monitor their weight. The fat impedance measurement isn't accurate for children younger than 12 years.
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  • I don't have a free Ethernet port, what to do?

    The Youw8 receiver needs to be connected to a free Ethernet port on your modem or router. If you don't have a free port at your disposal, you can create other free ports through an Ethernet hub or switch.
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  • How can I change my scales into stones/pounds?

     

    The country-specific option to switch from kg/cm to st/in or lb/in is possible by editing your online Youw8 profile. The button at the bottom of the scales does not function. Your online dashboard will be fully functional in st/in or lb/in, the scales will show only kg.

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  • Can multiple users use my scales?

    Yes, the Youw8 scales supports up to 10 users. Every person needs to create an own account with a valid e-mail address.

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  • How do I create a new account?

    You have to go with your browser to www.youw8.com and then click your mouse on the 'Sign up' button in the uppr right corner.  Please have a valid e-mail address at hand.

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  • The Internet Body Monitor isn't starting up.

    Please check if the batteries have been inserted correctly and are facing in the correct direction.

  • Easy to install

    • When opening the box, you will first see the scale under the protective packaging. You can insert the included batteries in the battery compartment on the back side of the scale.
    • After this, please take the small, white receiver, and place it next to your broadband internet modem and connect it with the included Ethernet-cable to your modem: you can use a free Ethernet port for this purpose. You don't need to install any software on your PC.side of the scale. Now you can place the scale in the preferred room!

  • '- - - - ' appears on the display

    The Internet Body Monitor weighs up to 150kg (330 lbs). A larger weight will result in this error message.

  • 'Lo' appears on the display

    This error message means the batteries need to be replaced. All information has been saved on the Internet. Therefore you will not lose any data when replacing the batteries.

  • The blue light keeps winking

    If the blue LED keeps winking, it means that the receiver is not able to make a connection with the Youw8 server. This could have many different causes. The following three are the most likely:
    • The factory settings of your Youw8 receiver have been changed. In this case u can reset the unit to Factory default, please follow following steps:
      • use a paperclip to press the reset button for 10 sec (the LED will give 2 short flashes during the activation of the reset button)
      • unplug the 5Volt and wait 3 sec and reconnect.
      • after 30 sec the LED should be blue.
    • Your firewall is blocking one of the following ports: 80, 123, 4097 or 4098, please check the firewall settings of your router.
    • The Youw8 receiver doesn't get an IP address. Make sure the DHCP server is active (please reboot the Youw8 receiver)

  • What if the presented measurements vary?

    The scale should always be placed on a hard and flat surface (stone or wood floor). Try to stand as still as you can during measurements. A difference of 500 g between two measurements is perfectly normal, and can be caused simply by stepping onto the scale in a different manner than before. Like mentioned earlier, it is important to focus on the long term trajectory of your measurements, and not individual measurements.

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  • What about variations in body fat and body fluid?

    Just like your body weight, your body fat percentages and fluid levels can also vary from measurement to measurement. This does not mean your scale is defective. The Youw8 scales makes complex calculations based on several variables. If any of these variables changes even slightly, it can make a difference to your measurements. One of the reasons why your body fat percentage may be different is the fact that it is based on the amount of fluid in your body. This amount can vary from day to day, can be influenced by toilet use or menstrual cycles. Even when the scale measures a difference in your weight, caused perhaps by wearing more or less clothes during the measurement, can your body fat and fluid levels vary. This variation can even be influenced by the way you step onto the scale. Which foot first?

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  • How can I link my measurements?

    The measurements should automically be linked to your account. However sometimes a measurement can get labeled as an 'unknown measurement'. These can be found collected in the envelope in the right hand corner, and can be linked individually to the correct profile by clicking in the respective measurements.

  • Can I use the scales even when I am pregnant?

    Even when you are pregnant, it's completely safe to use the Youw8 scales. The measurement results will not be reliable though, particularly body fat percentage and body water will be influenced. Weight, however, can be effectively monitored.
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  • I have bought an IBM. How do I activate my open account?

    There are two different ways to do this:
    • Go to your profile page. By clicking on 'personal' you will be presented with the option of entering your activation code. (This code can be found on the yellow sticker on the back of the white receiver).
    • Go to your dashboard and add a measurement. This screen will also present you with the option of entering your activation code.
    • Once you have done this, your scale will have been connected to your profile.

  • I have a pacemaker

    We would like to inform bearers of pacemakers or other medical electronic devices that their fat measurement could be inaccurate, because their devices may influence the conduct of the electrical current. Weight, however, can be effectively monitored.

  • Can other people see the available information on my weight and/or BMI?

    You can make any data public or private; this choice is entirely up to you. You can decide, for example, that only buddies will be able to view your data.

  • Upgrading your product

    You can upgrade your product using the Widgets that are available in our online shop. After we have received your payment, the new Widgets will automatically appear on your dashboard.

  • I forgot my password, what to do?

    You can change your password by navigating to the 'Privacy' tab on your Youw8 profile page.
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  • What does BMR mean?

    Your BMR (Basal metabolic rate) shows how many calories your body needs when resting. To calculate this, you must indicate how 'active' your day is. This way your BMR can be calculated and you will learn how many calories you need to consume in order to: lose weight, stay at the same weight or even gain weight.
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  • What is the maximum distance to be placed between the white device and the scale?

    It is recommended to not place more than 30 meters in between the receiver and the scale itself. This should be compatible with household use.

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